Service Department

A Service Department That Does Things Differently at Valleyfield Honda

For us, the service department is the heart of the dealership because that's where we have the most opportunities to impress you! When we built the new Valleyfield Honda, we had a specific goal which was to ensure that all our new and pre-owned vehicle buyers choose our service department for their after-sales service!

To do this, we follow a very simple guideline that we apply to all of our decisions which is based on three pillars: Efficiency, Transparency and Quality. Let's look at these goals together and how we strive to achieve them every single day.

Goal # 1: Use Technology to Better Serve Our Customers and Help Them Save Time and Money

Valleyfield Honda has exclusive technologies that you won’t see elsewhere. It all starts when you enter our service centre through our covered entrance that protects you from the elements. There, your vehicle will drive over our exclusive Hunter Quick Tread system. We are the first dealership in Canada to offer this technology.

But what exactly does this exclusive technology do for you? As soon as you ride over the system, it takes a measure of the wear and tear of each of your four tires and the alignment of your four wheels. All of this is sent to a computer in the blink of an eye. When you exit your vehicle, you will see the system readings and results, and the condition of your tires immediately. You will then be able to see for yourself whether you need an alignment or new tires. The system also takes a 360-degree image of your vehicle so that if it is ever damaged by our team during maintenance, we will be able to see it with you. That's transparency!

Our technology will not cost you more, it will even help you save time AND money!

Goal #2: Become the Number One Tire Centre for Valleyfield Drivers

If our unique technology shows that your tires are worn, you will see it at the same time as us. We're never going to sell you something you do not need at Valleyfield Honda! If we see that you need new tires, we will be able to offer you a wide choice of options specifically adapted to your vehicle.

Once again, we are putting technology to good use. We have developed a very advanced system for handling tires. We have a sophisticated inventory system and a tire lift that connects our storage centre (above the workshop) to our service bays. These systems allow us to install your tires faster than any other dealership. That's efficiency!

Goal #3: Provide Our Customers with a Great Place to Spend Some Time

Valleyfield Honda is brand new and our service centre is the heart of the dealership. Enjoy a state-of-the-art waiting room with TVs, cameras overlooking the maintenance centre, a hotel-style kitchenette and a comfortable atmosphere. That's quality!

Goal #4: Give Our Teams an Environment Where They Want to Work

Our team enjoys modern facilities with a modern break room and even a gym to train in. In our maintenance centre, we have replaced all our lights with LEDs to provide a safer environment for our employees thanks to better visibility. Our team is happy at work, which means they are happy when they serve you. A happy team will always be transparent with you, will always offer you a quality service and make things easy for you.

Having achieved these goals, we have continued our quest for excellence and pushed even further with the services that we offer you. Here are other services offered by Valleyfield Honda that make your life easier.

• Our VIP customers get preferential appointments
• Wheel cleaning
• Wheel balancing before installation
• The Valleyfield Honda Mobile App (VFH) can notify you of your next appointment while offering you a host of other services
• Text messaging about the progress of the work on your vehicle, your next date of service, online payment of your bill to speed up your visit and much more.

State-of-the-Art Detailing Centre

A detailing department at a dealership is nothing new. However, we can promise you that you have never seen a detailing centre like the one offered at Valleyfield Honda. We offer four isolated bays where a team of experienced specialists will bring your vehicle back to life with state-of-the-art technology, again. We told you that Valleyfield Honda had invested a lot in technology, right? You will see this technology at work in our detailing department.

We use a powerful turbine vacuum system and an advanced and environmentally friendly filtration system to give our detailing maintenance specialists the tools they need to do an exceptional job. We have a separate entrance that removes all dirt from your vehicle before it enters our shop. Everything is clean, everything is beautiful, and your vehicle comes out looking like new. Come and see for yourself our detailing services and products in our modern centre and see our technicians at work. You will be impressed by the products we have and the tools we use to clean your Honda!